Frequently Asked Questions
Everything you need to know about your next shred sled.
How long does it take to assemble my bike once it arrives?
All Evil bikes arrive 90% assembled. You will typically need to install the handlebars, front wheel, and seatpost, which takes approximately 20-30 minutes with basic tools.
What is the warranty policy on your frames?
We offer a limited lifetime warranty on all carbon frames against manufacturer defects for the original owner. This ensures you can ride hard with total peace of mind.
Do you offer international shipping?
Yes, we ship our bikes and components globally. Shipping costs and import duties vary by country and will be calculated at checkout based on your delivery address.
Can I return a bike if it's not the right fit?
We offer a 30-day return policy for unridden bikes in their original packaging. Please contact our support team to initiate a return and discuss restocking fees.
What happens if I crash and damage my frame?
We offer a Crash Replacement Program for original owners, providing discounted frame parts and triangles to get you back on the trails as quickly as possible.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer financing options through Affirm so you can buy now and pay over time.